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Reduced price of £25pcm not being honoured for Sky Sports

I accepted the above offer from a text and also on my account, when I sent email to complain that the offer was not applied to my account, I was told that I needed to email the offer. I don't keep emails once I've read them as I have an old device and I need to continuously do housekeeping on my device.  I'm still being charged the full amount.  Surely Now TV can see via my account what offers where offered to me?  Why wouldn't I accept an offer of reduced cost, it's a no trainer?  Firstly how can I get this offer applied?  Secondly, how can I get credit for the over payment that's been applied on 3 separate occasions?  


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