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Advocate

Re: Mobile Sports pass not working

Mobile pass showing in account but still saying no passes in app so basically completely useless. Reinstalled app, turned phone off/ on still same 🤷‍♂️

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Advocate

Re: Mobile Sports pass not working

I have a receipt for Sky Sports Mobile Month Pass but I was not able to download it. Is this system just too complicated? Difficult to find where to get help.

Legend 5
Legend 5

Re: Mobile Sports pass not working

Should the NowTV Mobile Pass not work with the NowTV App (not internet browser) on your smartphone only, where you are entitled to watch only five channels with the pass which is Premier League, NFL, Arena, Racing (Horses) or News.

 

And a fresh download of the NowTV App from your phones Apps Store doesn't help, then you need to get in touch with NowTV live chat.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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Advocate

Re: Mobile Sports pass not working

This has also happened to me. I have contacted online Help and they have adivsed that it is only certain channels that you get. However when I bought it it advised Sky Sports Crivket, F1 etc. This is a shocling service. Also now it wont work on the smartphone. Whats the point of having it???

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Legend 5
Legend 5

Re: Mobile Sports pass not working

@AlexC 

Now TV has never "hidden" the fact that the mobile pass only supports a handful of channels and only available for mobile phones. 

 

https://help.nowtv.com/article/sky-sports-day-month-pass

 

With a Sky Sports Mobile Month Pass you just get access to 5 channels: Sky Sports Premier League, Sky Sports NFL, Sky Sports Arena, Sky Sports Racing and Sky Sports News.

 

The Sky Sports Day and Month Passes give you access to all 11 Sky Sports channels for the period covered by your Pass: 

 

You feel that you still need to complain, use the link provided by @schnapps  which will get you to Live chat

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