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hyperastro
Advocate

Purchased wrong voucher

I've purchased the wrong voucher (sports) and I meant to have purchased the entertainments one. Is there anyway I can use the sports voucher for the entertainments package or do I have to go back to the shop for a refund? I thought maybe the value of the card will accunuulate on my account

 

Thanks,

 

Hyperastro

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schnapps
Legend 5
Legend 5

Re: Purchased wrong voucher

Hi @hyperastro 

 

You could try NOW live chat (see link below) to see if they are prepared to swap the Sports Membership to a Entertainment Membership, but my guess they will refer you back to the Retailer that you bought it from.

 

https://help.nowtv.com/article/how-to-submit-a-complaint