Please help I’m bringing to lose why brain cells I have left

[Anonymous User]

Hi guys looking for help. In the vouchers section of my account I have 2 vouchers 1 month each for free on entertainment and cinema. No matter what I do it will not apply them to my account 

tia any help would be appreciated 

[gavs82008]

@Anonymous User 

Do you currently have active memberships with discounts already in place?

Try another browser like Edge or Chrome.

Head onto live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

No I don’t have any discounts added

[gavs82008]

@Anonymous User 

Use the link to speak to staff to get it sorted.

[Anonymous User]

I can’t seem to find anyway to speak to staff?

[gavs82008]

@Anonymous User 

Literally in the post up thread. 

Click “chat online”, are you doing this or clicking “get help quicker” if it’s the latter this is the bot. 
You have to click “chat online”.

[Anonymous User]

I have tried to find this and keep getting bot wish I could just call thanks so much for your help

[gavs82008]

@Anonymous User 

Don’t click “get help quicker” that’s the bot!

Click “chat online”. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

[RoyB]

@Anonymous User 

@gavs82008 asked

Do you currently have active memberships with discounts already in place?

And you said not; but it’s not if there are discounts or not, it’s if there are memberships with more than one month still to run. So do you have any of those?

The next questions are where the vouchers came from, are they genuine, and if they are, might they have already expired?