01-02-2022 17:57
Hi guys looking for help. In the vouchers section of my account I have 2 vouchers 1 month each for free on entertainment and cinema. No matter what I do it will not apply them to my account
tia any help would be appreciated
01-02-2022 18:34
@Anonymous User
Do you currently have active memberships with discounts already in place?
Try another browser like Edge or Chrome.
Head onto live chat, by clicking “chat online”.
https://help.nowtv.com/article/how-to-submit-a-complaint
01-02-2022 18:42
01-02-2022 19:15
@Anonymous User
Use the link to speak to staff to get it sorted.
01-02-2022 19:24
01-02-2022 20:17
@Anonymous User
Literally in the post up thread.
Click “chat online”, are you doing this or clicking “get help quicker” if it’s the latter this is the bot.
You have to click “chat online”.
01-02-2022 20:55
01-02-2022 21:00
@Anonymous User
Don’t click “get help quicker” that’s the bot!
Click “chat online”.
https://help.nowtv.com/article/how-to-submit-a-complaint
01-02-2022 23:18
@Anonymous User
@gavs82008 asked
Do you currently have active memberships with discounts already in place?
And you said not; but it’s not if there are discounts or not, it’s if there are memberships with more than one month still to run. So do you have any of those?
The next questions are where the vouchers came from, are they genuine, and if they are, might they have already expired?