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Claireh21
Advocate

Pay for entertainment through mobile package

Hi, I have the entertainment now pass through my mobile contract. I went on this morning to watch it and it’s telling me I have to use the 7 day free trial to watch it. It was working fine last night and my mobile contract is not due to expire yet. Has anyone else encountered this before? 

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schnapps
Legend 5
Legend 5

Re: Pay for entertainment through mobile package

Hi @Claireh21 

 

I am guessing you have tried logging out and signing back into the NOW App again on your playback device or devices ?

 

If that doesn't work try temporary unplugging the power to your playback devices and at the same time i would be tempted to try a reboot also on your Router.

Claireh21
Advocate

Re: Pay for entertainment through mobile package

Yes and I’ve turned it off and back on again. No idea why this is happening

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schnapps
Legend 5
Legend 5

Re: Pay for entertainment through mobile package

Hi @Claireh21 

 

Is it happening to all your playback devices and what devices are you using ?

 

If it's happening to everything then are you using a VPN ?

 

Should you be using a PC or Laptop then check on the URL address bar there is a gb in the address if a UK customer or ie in the address if you are a Republic of Ireland customer.

 

Other than that try NOW live chat by clicking on the green chat online button from this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

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