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Newbie

Passes

Hi, I have just bought a NowTV box with my free passes, what I would like to know is if you buy a month pass does it expire automatically or do I have to cancel manually. Thanks

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Re: Passes

Hi @Mrsmo1963 

 

All passes auto renew each month apart from a day and week sports pass.

 

So if you don't want to continue with a pass you need to cancel manually before the next due payment date.

 

You can check the next due payment date and cancel your pass by going to My Account whilst logged in here and navigate to "Passes & Vouchers".

 

Should you cancel a pass make sure you go through the step by step on screen instructions (approx 4 to 5 steps) until you see the green thumbs up message on screen.

 

Then if you jump back to "Passes & Vouchers" it should say cancelled next to your pass with how many days left you can watch with the cancelled pass.

 

Also, you should get an email from nowtv confirming that you have cancelled a pass on your account.

 

More info here.

 

https://help.nowtv.com/article/how-do-i-cancel-now-tv

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