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Anonymous User
Not applicable

Pass not working

I have just tried to activate a pass for my kids entertainment package to be told that it's no longer valid!

There's no expiry date on it and it's extremely frustrating explaining to my kids why they can't watch the TV they want to.

 

Chat bot is useless and I'm hoping that someone on here can help or pass on the number to phone and speak to someone.

 

Pretty bad service all round.

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

You will need to contact the nowtv live web chat support service about this matter, where the pop up Bot is not live chat and is merely a bit of automatic software that try to point you to relevant help articles in the NowTV help section of their website.

 

Try this link below for live chat, where if you click on the small blue arrow directly underneath How to Get in Touch a green chat button should appear on the link screen.

 

https://help.nowtv.com/gb/get-in-touch/vouchers-offers/using-vouchers