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Anonymous User
Not applicable

Pass/Voucher does not process

Once I've entered a voucher code for Sky Cinema Pass, I click the button 'start trial now'. There is a loading image 'checking account' etc. It keeps loading for hours and doesn't actually process.

I've tried refreshing the page, signing in and out, using different web browsers, clearing cache and cookies, used different devices (iPhone, iPad, laptops), called my bank to see if there is something wrong with my card but still, it doesn't work.

I've also tried the offers deal. I've tried purchasing the pass directly without any codes too.

Please could someone help with this issue? Does anyone have the same issues?