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Anonymous User
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Offers

Why are offers  only for new customers only, you'd think it would benefit to offer existing customers too

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Anonymous User
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@Anonymous User wrote:

Why are offers  only for new customers only, you'd think it would benefit to offer existing customers too


Very often when you start to cancel a pass, they will offer you a discount to encourage you not to cancel.  For example, when I started to cancel the renewal of my Sports month pass last month, they offered me three months of Sports at £20 per month which I was happy to accept.

Wlat