16-12-2021 17:38
I’ve recently joined now and subscribed on an offer to have free trial of entertainment and movie package and then it would be £11.98 for 3 months. My payment has gone out and I have been charged two lots of £9.99 on the same date. How has the offer after free trial not been linked to my account and how do I get it resolved?
16-12-2021 18:56
@Anonymous User
Jump onto live chat and explain the situation, make sure to click “chat online”.
https://help.nowtv.com/article/how-to-submit-a-complaint
16-12-2021 19:02
Thanks 👍