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Anonymous User
Not applicable

Offer accetpted but you charged full

I accepted a £2.50 per month cinema offer for 3 months 2 days ago, logged in today to find you are charging £11.99 in 4 days. 

I clicked the boost to upgrade at 50p - id like it cancelled and refunded thanks. 

1 Solution
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum, don't expect a response from Now TV staff. 

 

Use the following link to get in touch.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

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1 Reply
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum, don't expect a response from Now TV staff. 

 

Use the following link to get in touch.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help