02-06-2020 15:24
I have taken up the offer of a Stick and 2 month pass. The stick set up was fine, entered the code, no access to programmes, ie, pass not pre-loaded as stated on box. Now losing my mind - no phone number, no live chat, just a continuous loop treating you like an idiot. Complaint sent, no acknowledgement. What a rubbish service.
02-06-2020 15:39
Hi @Anonymous User @Anonymous User
Live chat worked for these two customers on this linked thread below where they seem to be having the same problem has you.
https://community.nowtv.com/t5/Offers-Vouchers/Voucher-not-received/m-p/529815
02-06-2020 15:48
Thanks. The live chat button isn't working unfortunately 😞 an afternoon of my life I'll never get back. Sent a complaint but no reply or acknowledgement, so a bit stuck now.
02-06-2020 15:57
Hi @Anonymous User
I am getting mixed messages about live chat, some people are saying they are open with a skeleton staff due to Covid-19, where others are saying they are closed or the chat button is not working for them.
The Community Forum is mainly used by customers and NowTV are more proactive over on Twitter, so if you use Twitter send them a tweet.
Otherwise wait for a reply to your complaint you already sent them or fire off an email using the address on the screen shot below (though again don't expect an instant reply 😠).
02-06-2020 16:01
In my case, I followed the advise and used the chat. I clicked on "chat online" on this page https://help.nowtv.com/article/how-to-submit-a-complaint.
Issued solved promptly.
03-06-2020 8:38
I just checked; Live Chat is available again, and I got through instantly.
Though I don’t know if this has been officially announced, lest the pent-up demand swamps them 😛
04-06-2020 7:45 - edited 04-06-2020 7:47
The red banner, certainly from the link given above, now only suggests that Chat may be limited.
Inspected at 07:45, it says Chat opens at 9 am, instead of the regular 8 am, but no longer says it is unavailable.
04-06-2020 17:56
Hey Roy
As of 17.52 today, this is the Red Banner I'm seeing on my PC screen.
Not gone any further.
UK Bob
04-06-2020 22:32 - edited 04-06-2020 22:35
hi @ukbobboy
I clicked on the link in @Anonymous User‘s posting five or so places above this one, and I got:-
and the grey link worked for me, with an instant real live human responder.
One thing that NowTV are not famous for, of course, is a consistent presentation of information across different pages on the website.