29-01-2018 21:12
Solved! Go to Solution.
30-01-2018 9:01
Support have finally agreed to issue me a new voucher code, I'm quite shocked at the amount of back and forth I had to go through, for something which could've been easily remedied - if they only printed expiry dates on the vouchers.
The fact I had proof that the voucher was purchased less than a year ago, but that I still had to engage through a 3rd party (who don't have access to NowTV system to verify that what I was claiming was correct), I wonder if this is a frequent issue?
Glad its sorted, but also makes me more weary of NowTV customer service going forward...
30-01-2018 9:01
Support have finally agreed to issue me a new voucher code, I'm quite shocked at the amount of back and forth I had to go through, for something which could've been easily remedied - if they only printed expiry dates on the vouchers.
The fact I had proof that the voucher was purchased less than a year ago, but that I still had to engage through a 3rd party (who don't have access to NowTV system to verify that what I was claiming was correct), I wonder if this is a frequent issue?
Glad its sorted, but also makes me more weary of NowTV customer service going forward...
30-01-2018 12:59
I have to agree, I do think that now tv should put an expiry date on the Passes that come inside the now tv boxes.
It would save alot of hassel too.