26-11-2019 22:57
Evening All,
I have posted before but it was a couple weeks ago, it’s a similar issue to previous posts so apologies for the repeat question.
i signed up for now broadband and I have never received a voucher code for the 50% off. Somebody mentioned live chat with an advisor but it’s only the chat bot that comes up for me.
any advice guys and gals?
27-11-2019 11:51
@Anonymous User
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>