cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Now tv pass already used

Just brought the now tv smart box with 3 month entertainment pass and it's saying my pass has already been used!!

4 REPLIES 4
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

Just brought the now tv smart box with 3 month entertainment pass and it's saying my pass has already been used!!


Hi @Anonymous User I will email you about this now ok?

Anonymous User
Not applicable

Hi,

 

I have the same issue and the pass was in a sealed box.

Why has this happened?

Would help if there is a public reply rather than email reply so others can know what the issue is.

 

Thanks

Anonymous User
Not applicable

Just open my sealed box and the pass has also been used? What do I do? 😤😤

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Do you mean that when you opened the box package that the scratch card voucher silver strip was already scratched off showing the code or when after scratching the silver strip off yourself and entering the code on your account you are getting a "already used message" ?

Live chat would be your best option, they may be able to add a new voucher code to your account or they may refer you back to the retailer you bought the box from for a refund or replacement.

Link here to chat.

https://help.nowtv.com/contact-us/managing-my-devices