25-11-2018 18:50
I have just got a preloaded stick with entertainment and a sports pass,set it up but didn’t know how to activate the passes had to sign up for a free trail to watch anything. I have looked in account but only the free trial pass shown any idea what I have done wrong
thanks
25-11-2018 19:27
Hi @Anonymous User
You should see a redeem voucher button somewhere on your screen when going to the nowtv website under My Account > Passes & Vouchers.
If there is no redeem button anywhere on the screen page, when you setup and activated the stick did you use a different email address / username & password to the one when checking your passes when going to My Account > Passes & Vouchers on here ?
Also, when you go to My Account > Devices on here does it show the new nowtv stick on your list ?