17-04-2020 8:32
Hi I applied a 1 month cinema pass to my account at end of march/beginning of april but when my previous pass run out on 7th april i have been charged £11.99 for April- may. The pass has not been applied. Any reason/advice please
@Anonymous User
18-04-2020 10:21
hi, did you put a complaint form in as they should refund you. I buy my passes from game online they are cheaper, however both my entertainment and movie passes have ended a month early they are both for 2 months bought them on 17 march so if your movie pass hasn't started they must have an issue somewhere along the lines. Also as soon as a pass starts cancel it so you won't get it renewed by nowtv, as I say they are dear game is much cheaper. I once forgot to cancel my movie pass and sent in a complaint form that I had been charged and I got a refund no problem. Just hope they have someone working sorting these complaints out
regards Tina stay safe
25-04-2020 6:48
I've put a complaint in but heard nothing back from them.
25-04-2020 10:06