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Jordy
Mentor
15-02-2023 21:04
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Hi.
I activated a now boost 7 day free trial. I saw this on a page on nowtv, All 11 Sky Sports channels in 50 frames per second and full HD. I tried clicking on a sports channel and didn’t work? Is it because I need sports package?
Any Help is grateful
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RoyB
Legend
15-02-2023 21:14 - edited 15-02-2023 21:14
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Yes, Boost only boosts Memberships (Sports, Cinema, Entertainment, etc.) that you already have, or which you take out and pay for while you have Boost.
If you feel you were misled by some Now promotional material for Boost, can you please post a link to the page you were looking at, so we can see what we think?
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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RoyB
Legend
15-02-2023 21:14 - edited 15-02-2023 21:14
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Yes, Boost only boosts Memberships (Sports, Cinema, Entertainment, etc.) that you already have, or which you take out and pay for while you have Boost.
If you feel you were misled by some Now promotional material for Boost, can you please post a link to the page you were looking at, so we can see what we think?
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Jordy
Mentor
15-02-2023 21:18
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Hi.
I was on this and scrolled down to see it advertised. I may misread it or something but being autistic and dislexic i dont know.
RoyB
Legend
15-02-2023 21:28
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Yes, I can see how you could interpret it as you did 😢
Too good to be true of course, as you then suspected, but perhaps one of our esteemed Community Contributors, like @schnapps or @gavs82008, could alert Now to this and have it made clearer.
This page:-
https://help.nowtv.com/article/what-is-now-boost
makes things clearer, and does not suffer from the issue with the page you found.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Jordy
Mentor
15-02-2023 21:35
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Would be nice if it did have sports channels via boost. But only have Entertainment package
gavs82008
Legend 5
15-02-2023 21:56
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That section about the channels is referring to the features which boost gives you if you had a sports membership and relevant device.
Boost is a feature add on and doesn’t automatically give you an entertainment/cinema/sports membership. To get any Sky sports channels you need a sports membership.
If you have sports and boost then you’ll be able to get those features mentioned.
Agreed the wording could be a bit more clearer to specifically state about the 50fps that you must have a sports membership etc.
@Simon-J is this something that can be looked into which @RoyB mentioned?
FYI that I do not work for NOW, just a NOW customer trying to help
Simon-J
Community Manager
16-02-2023 10:50
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hi all,
I think this is a fair point, let me feed this back to the help team.
Thanks
Simon
Penners
Newbie
11-04-2024 12:52
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@Jordy Hi. I took advantage of the £21 per month now sports membership offer for 12 months. That DD goes out on the 9th of each month. Just looking at my bank acct and I find that a further £6 has gone out on 10/4 and another payment of £6 is set to go out on 10/5 under the heading of BOOST. What is this? I certainly didn’t ask for BOOST! I just want sorts at £21 per month for 12 months. Please help. Thanks
