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Jordy
Mentor
‎15-02-2023 21:04

Now Tv Boost

Hi. 

I activated a now boost 7 day free trial. I saw this on a page on nowtv, All 11 Sky Sports channels in 50 frames per second and full HD.  I tried clicking on a sports channel and didn’t work? Is it because I need sports package?

 

Any Help is grateful

0
1 Solution
RoyB
Legend
‎15-02-2023 21:14

@Jordy 

Yes, Boost only boosts Memberships (Sports, Cinema, Entertainment, etc.) that you already have, or which you take out and pay for while you have Boost.

If you feel you were misled by some Now promotional material for Boost, can you please post a link to the page you were looking at, so we can see what we think?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.

View solution in original post

8 Replies
RoyB
Legend
‎15-02-2023 21:14

@Jordy 

Yes, Boost only boosts Memberships (Sports, Cinema, Entertainment, etc.) that you already have, or which you take out and pay for while you have Boost.

If you feel you were misled by some Now promotional material for Boost, can you please post a link to the page you were looking at, so we can see what we think?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
Jordy
Mentor
‎15-02-2023 21:18

In response to RoyB

Hi. 

I was on this and scrolled down to see it advertised. I may misread it or something but being autistic and dislexic i dont know. 

 

https://help.nowtv.com/article/managing-my-devices

RoyB
Legend
‎15-02-2023 21:28

In response to Jordy

@Jordy 

Yes, I can see how you could interpret it as you did 😢

Too good to be true of course, as you then suspected, but perhaps one of our esteemed Community Contributors, like @schnapps or @gavs82008, could alert Now to this and have it made clearer.

This page:-

https://help.nowtv.com/article/what-is-now-boost

makes things clearer, and does not suffer from the issue with the page you found.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
Jordy
Mentor
‎15-02-2023 21:35

In response to RoyB

Would be nice if it did have sports channels via boost. But only have Entertainment package

0
Jordy
Mentor
‎15-02-2023 21:31

Oh right. I did think that could be the case. 

Thanks for your help

gavs82008
Legend 5
Legend 5
‎15-02-2023 21:56

@Jordy 

That section about the channels is referring to the features which boost gives you if you had a sports membership and relevant device.

Boost is a feature add on and doesn’t automatically give you an entertainment/cinema/sports membership. To get any Sky sports channels you need a sports membership.

If you have sports and boost then you’ll be able to get those features mentioned.

Agreed the wording could be a bit more clearer to specifically state about the 50fps that you must have a sports membership etc.

@Simon-J  is this something that can be looked into which @RoyB mentioned?

FYI that I do not work for NOW, just a NOW customer trying to help
Simon-J
Community Manager
Community Manager
‎16-02-2023 10:50

@gavs82008 @Jordy @RoyB 

hi all,

I think this is a fair point, let me feed this back to the help team.

Thanks

 

Simon

Simon-J
Community Manager
Community Manager
‎16-02-2023 13:50

@Jordy we've now added clarification to that and other articles, thanks for the feedback 🙂