Now TV smart box monthly passes not showing

[mrspatch]

So just over a month ago I bought a smart box with monthly passes for cinema, entertainment, kiss and a day sports pass.  I set it up but didn't activate the passes as I wanted to have them to watch over Xmas. 

Just gone onto now TV and can't find them.. Only 1 week trials. 

Have factory reset box to see if they would come back up but nothing. 

Please help.. Couldnt get online chat to work. 

Thanks

[mrspatch · Accepted solution]

ignore me -- used a desktop and I can see them lol - it may help someone else though