It’s only selected people through marketing who get the email so I think we should all just stop the comments and wait till the 9th and see what happens commenting on here ain’t gonna get u a email Apart from everyone moaning let’s just wait and see ain’t that long to wait !
@Saint1976 - Likewise. I went onto their community forums and asked why there is no ability to adjust the sports pricing. Apparently it's because they don't offer retention deals to new customers, and the BT TV packages are new, so effectively everyone will be considered a new customer. Doesn't make sense, but there you go.
Also, back on this topic. I chatted to 2 live chat agents earlier. The first told me the 16th, he disconnected the chat for some reason. The second was a bit more pleasant and said the 9th. Both threw out the "most likely", "possibly", "should" key words in those dates. I complained about being promised an email last week which didn't arrive, but may as well told a brick wall. The whole thing is ridiculous to be honest.
@Anonymous User they'd be daft to start on offer on the 16th - 4 days after the start of the season!!! Given that live chat spent weeks telling everyone that LG TV's were no longer being supported (a blatant lie) I don't believe a word they say any more!
So exactly the same **** up as when the season restarted in June - nationally advertise an offer for £20 a month but delete it, make it email only and then a few days later make it £25 a month for everyone else. Doing that once is a mistake but doing it twice is farcical, unprofessional, amateurish and an insult to regular customers. To add further insult, they can't even get the advertised link to go to the offer! Just another one to add to the ever growing list of failures by NowTV in the last few months!
@Anonymous User @MAF1 I clicked the link and it says 'online exclusive' and for new customers only. I also clicked through to see what happened and it allows me to purchase it (although I didn't). There's also a link that says "find out more" but that goes to the sport TV guide!!!!
There are NO terms and conditions on the offer which worries me as it says in the transaction basket "your card will be charged £25 a month for 12 months". From that, I assume that you can't cancel it during the 12 month period.
Again, farcical that they've posted an offer WITHOUT terms and conditions and links that go to the wrong page!!!!