It’s only selected people through marketing who get the email so I think we should all just stop the comments and wait till the 9th and see what happens commenting on here ain’t gonna get u a email Apart from everyone moaning let’s just wait and see ain’t that long to wait !
The only pass I had active when I was selected for the offer was a hd boost that I got on a 3 month trial for £1 a month. My entertainment pass expired a month or so ago
If it's any consolation, you're not missing much entertainment at the moment ☹️⚽
@Saint1976 - Likewise. I went onto their community forums and asked why there is no ability to adjust the sports pricing. Apparently it's because they don't offer retention deals to new customers, and the BT TV packages are new, so effectively everyone will be considered a new customer. Doesn't make sense, but there you go.
Also, back on this topic. I chatted to 2 live chat agents earlier. The first told me the 16th, he disconnected the chat for some reason. The second was a bit more pleasant and said the 9th. Both threw out the "most likely", "possibly", "should" key words in those dates. I complained about being promised an email last week which didn't arrive, but may as well told a brick wall. The whole thing is ridiculous to be honest.
@Anonymous User they'd be daft to start on offer on the 16th - 4 days after the start of the season!!! Given that live chat spent weeks telling everyone that LG TV's were no longer being supported (a blatant lie) I don't believe a word they say any more!