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Anonymous User
Not applicable

Now TV Passes - confusion!!

We bought NOW TV Stick and Monthly Entertainment  Pass on Amazon for £29.99. We had difficulty activating it and ended up buying another Monthly Entertainment Pass for £9.99! How do I get a refund of £9.99?  I have filled out the dispute form that gave me a receipt with no ref number and no email.

 

I want to ensure I do not get pulled into a monthly subscription without realising it.

 

2 Replies
gavs82008
Legend 5
Legend 5

@Anonymous User 

As a suggestion you can head onto Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click "chat with an adivsor"

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Anonymous User 

 

You said:-

I want to ensure I do not get pulled into a monthly subscription without realising it.

 

NowTV passes auto-renew monthly, so you are probably already pulled into a monthly subscription.

 

To avoid this, cancel the pass(es) you have, right now. They will still run to the end of the month that you have paid for or been given, but will not run on, paid-for, after that, unless you choose to let them do that by not cancelling.

 

 

 

Please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.