I cannot get the Black Friday offer because I am on a ‘ free ‘ offer . However the free Part is nonsense because the vouchers are purchased and then applied to my account.
As a long standing account holder with Now TV I feel penalised because I purchase vouchers for months of viewing in advance.
I have contacted Now TV but I am still waiting for a response.
I know there are rules but some rules are unfair.
You are dead right, existing customers should not be penalised like this, it more like a punishment for being loyal.
You know, I understand they have to attract new customers with "loss leaders" but they should throw us a bone every once in awhile.
I have cancelled my service as Now will not let me have this offer as I am on a “Offer”. What I am on is a six month pass purchased from Amazon, not an offer.
I have subscribed to Now since it started when it was just movies, though have taken a couple of short breaks.
Now seem very happy to dump very loyal customers, was not even offered a discount when I cancelled. Will go on live chat and get all my details removed tomorrow. Moving to TalkTalk full entertainment boost at £6 a month fixed for 18 months.
Now TV have lost me for good.
I have also found the 12 months for £99 offer and clicked on the link: "Get 12 month offer". But every time I try it (in different browsers as suggested by customer support, which were no help!) I get the following message:
"Oops – sorry you're not eligible for this offer."
But the T's and C's stat:
"Black Friday Bundle: Offer available to new and existing customers (existing customers must currently be paying full price or have less than 30 days to run on their existing offer)."
Which I am! I'm an existing customer paying full price.
So why can't the offer be applied?
I even tried cancelling the existing Passes (then the offer again. No luck). And re-stating the existing Passes (then the offer again. Still no luck!).
Please can anyone from NOW TV help? As I have tried the live chat. But they are no help and say it's because I have active Passes? But isn't this an existing customer offer?
Also, does anyone have a NOW TV complaints email address?
For any existing customers who are interested, or who missed the offer during Black Friday, NOW TV have the £99 for 12 months of entertainment and cinema offer back on again.
To take advantage you need to be an existing customer and if you currently have a multi-month offer on either entertainment or movies (or both), this offer(s) needs to end within the next 30 days. Promotion finishes end of day 31st December 2017.
Full terms are
Winter offer: Offer available to existing NOW TV customers (customers must currently be paying full price or have less than 30 days to run on their existing offer). 18+. UK only. Offer not available to existing customers currently billed by a third parties such as Vodafone or Apple. At the end of the pre-paid period month passes automatically renew at standard price unless cancelled (Entertainment Month Pass currently at £7.99 a month and Sky Cinema Month Pass currently at £9.99 a month). Offer ends 31 Dec 2017 at 23:59. Savings claims based on the standard price paid by existing customers (standard monthly price Entertainment Pass currently at £7.99 a month and Sky Cinema Pass currently at £9.99 a month). NOW TV account set up with debit/credit card required. NOW TV terms apply (nowtv.com/terms). Content streamed via broadband/3G (costs may apply) to compatible device.
Hi have taken cinema and entertainment bundle. When you have an existing entertainment subscription the activation of the black fri entertainment voucher apparently it kicks in after your existing monthly sub expires. Though confusingly on you account it might suggest a future monthly payment. Am assured by on line chat the payment will not be taken.