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Sammyk76
Advocate

Re: No preloaded...

I too am having this problem - upgraded to a stick this week with a 2 month pass supposedly pre-loaded and have just set up and nothing!

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Algee10
Newbie

Re: No preloaded...

I had this problem and used the chat line. I was told to accept the 14 day free trial and was given a code to put in to ensure I got the month pass.

Seems like a lot of people have had this problem.

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Freddy100
Mentor

Re: No preloaded...

Hi Algee 10,

Thanks. The main problem at the moment is the Chat Line being constantly unavailable. I have sent an email but still waiting for a response.


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Carly5
Mentor

Re: No preloaded...

Same problem here. I manage to get on to the live chat but keep getting disconnected before it’s sorted and have to start again. Very frustrating.

Tobes1
Advocate

Re: No preloaded...

Hi all,

You need to redeem your vouchers on the app/website. Click on the person icon and click on passes and vouchers. Just redeem them there.

They are NOT preloaded as stated.

 

Kind regards

Toby

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