01-09-2019 15:51
I have a new now tv box and I am a new now tv costumer. The box, I bought a couple of months ago stated it has one months passes for cinema, entertainment and kids and a one day pass for sports that should be preloaded on the box. I have followed all instructions for set up and creating an account and only have access for a few seven day passes. Why don’t I have the ones advertised on the box?
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01-09-2019 16:01
Hi @Anonymous User
When did you setup and activate the box, was it when you bought the box a few months ago or did you setup the box with the bundled vouchers sometime this week ?
01-09-2019 17:34
Set it up today.
01-09-2019 17:42 - edited 01-09-2019 17:47
Hi @Anonymous User
When you go into the NowTV App on your box under My Account does it show any passes which says "start watching" ?
Or are they saying for entertainment, cinema & kids "Start Free Trial" ?
Also when on the My Account section of the NowTV App on your box see if the signed in details on the right hand side of your television screen match the email address that you used to log in on here on the NowTV website to check your passes under My Account > Passes & Vouchers.
Are both the box log in details and the details that you signed on the nowtv website the same ?
01-09-2019 21:21
01-09-2019 21:52
Hi @Anonymous User
So when you go into the NowTV App on your Box you setup today and navigate down to My Account does it says " Start Free Trial " for Entertainment, Cinema & Kids ?
When you go to My Account > Passes & Vouchers whilst logged on the NowTV website, is there any message towards the top of the screen saying " Vouchers Waiting For You" with a link to view your saved vouchers ?
On the NowTV box outer packing does it say somewhere in small print "Redeem passes / vouchers during setup" ?