16-11-2018 7:16
Been waiting for black Friday deals, only to find they are only valid for new customers.
Why punish and alienate loyal existing customers.
Terms for 12 month £99 entertainment and cinema deal say for new customers only.
Not looking after your loyal customer base nowtv.
Solved! Go to Solution.
16-11-2018 11:37 - edited 16-11-2018 11:38
These are the offers that are available for existing customers but I had to go round the houses to get to this page. They could make it a bit clearer.
29-11-2019 18:23
29-11-2019 12:33
All I'm getting is sky sports and nothing elsr
16-11-2018 8:18
Confirmed in support chat that NOWTV do not offer any deals to new customers - snippet:
Last year, there was a deal for new and existing customer, however this time this offer is only for the new customers.
Unfortunately there is nothing can be done because the offer is an automated system which cannot be reinstated.
16-11-2018 8:18
Seems strange that last year you could do the deal as a old customer and now just as the deal runs out you can't renew using the latest offer.You would think it makes sense to give people the chance to resub for a year and forget about it rather then have people start looking at other providers.
Not sure if last year there was a link for new customers and a seperate offer/link for old customers but hopefully Nowtv reconsider the terms
16-11-2018 8:23
Apparently they will not be reconsidering and all offers will be for new customers only.
01-12-2019 17:42
Hi, I was so annoyed about the Black Friday deal being for new customers I cancelled my subscription (previous deal due to end Wednesday). When i got to the final ‘do you really want to cancel?’ They offered me a new 12 month deal £5.99 for cinema and £4.49 for entertainment. Not the 60% on offer to new customers but £120ish for 12 months is still excellent value.
01-12-2019 19:39
16-11-2018 8:57
I think it's disgusting that its only for new customers. I got one last year but was not eleigble this year when I tried to get another. I even had a chat with one of the operators who told me it was for new and not existing customers. I won't be renewing when it runs out. Firms just don't care anymore about keeping their existing customers. There is no customer loyalty anymore
16-11-2018 9:30
what about opening another account.
16-11-2018 9:39
Nothing stop another account being opened, but that does not breed customer loyalty.