No 12 month deals this year??

[Anonymous User]

Bagged a great deal last year with Entertainment & Movies for £99ish

Nothing even close to that this year - Is it time to look elsewhere?!

[Anonymous User]

yes I totally agree it is unfair we are getting nothing has we are existing customer think I might get rid of now tv just ripping existing customer off

[Gleeky]

I cancelled my Entertainment Pass and still can't get the offer.

Not showing in my member deals.

If I use Google I'm shown the offer, but once clicking to take it up I'm sent to the same members page with no £99 offer.

Hopefully something will happen to tomorrow!

[RBLondon]

I just had a chat with someone on the chat room who was able to give me the offer as an existing customer. I had cancelled my previous passes but unfortunately had added the 1 month free BME pass which was touted around the board. The agent on live chat was able to cancel my existing pass which would have expired on on the 4th of December along with that voucher which would have taken it to the 1st of January. Once these were cancelled they allowed me to get the £99 deal for both cinema and entertainment.

Give live chat a try they seem to be aware, its just that you can't seem to have any active passes or vouchers to get the deal.

[Anonymous User]

This is how it worked for me, they can reset your account so you have no active

Packages and then the offers become available, once you take the deal and the 12 months is activated the only deal showing again in the sports package.

It seems you will need to strike up an active chat and ask for the deal and then get them to cancel any packages that are currently running 

Good luck all

[Anonymous User]

My 12 month deal has just expired at lunch time and just been on to check my black friday deals and I can now purchase a movies and entertainment pack for £99. So just keep checking guys!

[Anonymous User]

I still can’t despite having been told I would be able to. Those that have when does your current pass run out? Mine is 23-12-19 so less than a month. Help! 

[Anonymous User]

Solved!!! I had the same issue. The offer was available from the website and after logging in it disappeared. I could only buy sky sports. 

I used live chat and asked that they cancel any of my current passes with immediate effect. When I logged back in, all the black friday deals were available to buy. I have now managed to get the £99/12 month cinema and entertainment pack 

[Anonymous User]

Just had two online chats that should sort this hopefuly. 1st one signed off before I had finished!! Second one said to cancel current passes. My current deal runs out tonight. She said 12 month offer should be available for me tomorrow. Will report back tomorrow. Saved the online chat transcript obvs.

[Anonymous User]

My passes don’t run out until December so they said I’m not eligible. I’m really hacked off. 

[Gleeky]

My pass (Argos) runs out on 22 December so I'm within the 30 day window to add another offer.  The £99 deal isn't appearing in my Black Friday deals.

Perhaps tomorrow there might be something for existing customers.

[Anonymous User]

Deal is working now that old one cancelled.

"Thank you for contacting NOW TV.

As per our conversation on the Live Chat, I understand that you are interested in £99 offer (NOW TV Entertainment Month Pass and Sky Cinema Month Pass).

We are sorry for the incontinence caused.

There were some technical issues regarding that offer but now, the dedicated team has solved all issues regarding that.

Hence, the £99 offer is now available, and you can avail it before 4/12/2019.

Make sure that you are not having active NOW TV Entertainment Month Pass and Sky Cinema Month Pass when you try to avail the offer.

Please let me know, if you still face any issues regarding the Black Friday offers.

Awaiting your response.

To contact us about this topic, reply to this email without changing the subject line.

Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number xxxxxxx.

Thanks,
Criston

The NOW TV Team"

[Anonymous User]

Would you share the email address? I would

like to follow this up too but still can’t seem to access the deal. 

[RoyB]

@Anonymous User 

NowTV told you:-

“We are sorry for the incontinence caused”.

Is this an acknowledgement that they p*ssed you off?

[Anonymous User]

Also managed today finally by asking time to cancel my active passes. Which grates a bit as I still had a few weeks to run. Still think the whole thing is awful. 

[Anonymous User]

Now available!

[Anonymous User]

@Anonymous User Really I have just looked and I cant see it or do I have to sign up with a new email?

[schnapps]

Hi @Anonymous User 

Try this link.

https://www.nowtv.com/offers 

You may not have to create a new account, where when you select buy pass there is an option to enter your existing account details.

I am guessing to be eligible for the offer using an existing account you will need either have no active entertainment & cinema passes on your account or the passes must have less than 30 days remaining on them.

[Anonymous User]

So when I try to sign up for this it asks me to log in and the offer then disappears? I’ve cancelled my existing payments which have annoyingly just gone out after last years 12 month deal and still can’t get any offer other than for sky sports that I couldn’t be less interested in. Any ideas or do I just have to sign up on a new account (also annoying as I paid on21st nov so would be double paying if I sign up now in a new account). 

[Anonymous User]

I was on live chat today and they are not doing 12 month passes this year. It’s very annoying as my kids miss the movies and the last 2 years we’ve had the movies and entertainment for £99 a year 

[Anonymous User]

They are according to the website. But when you sign in they disappear and I get some crap sky sports offer instead....

[Anonymous User]

Read further back in the thread on how you can do it..