Had a long chat with NOWTV support and they are simply refusing to make Black Friday offers available to existing customers.
If NOWTV are happy to be losing customers then their loss.
Totally agree. I got the Black Friday deal last year, that elapsed two days ago and then the passes auto-renewed without any warning, but I suppose I should've expected that. What I didn't expect was to be told that I then couldn't purchase the same Black Friday deal this time because I had active passes.
Why not make the Black Friday pass activate after the current active pass expires, or even activate it in place of the current pass?!
I spoke to support as well and although polite they couldn't help at all; just passed on my complaint. They couldn't even advise if my wife could purchase the deal as a new customer instead.
I found the whole thing completely ridiculous. Just seems like Now TV are trying to cheat us into paying 20 odd pounds a month when it could be half that!