NOW TV Entertainment Pass

[thepoet17]

Hi, just purchased a NOW TV Pass (Well 2) and tried to register them on my account and it has no options for adding the codes? My current pass covers me until October is this the reason it doesn't have the registration and pass box available or is there a problem. Obviously want to use the cards so I don't lose them. Thanks in advance.   

[schnapps · Accepted solution]

Hi @thepoet17 

What date in October does your current entertainment pass offer expires and renews back to full price.

Where you won't see the green apply voucher button next to your entertainment pass by going to My Account > Passes & Vouchers whilst logged in on here until your existing offer has less than 30 days remaining.

Once within the less than 30 days remaining on an existing offer you should be permitted to apply one voucher code, then you will have to wait with regards to the second voucher code until again you meet the less than 30 days or less criteria.

[jakeandjimmy]

i just put in my entertainment pass and it say it as expired I only got 07/08/19

[jakeandjimmy]

it say Sorry - that voucher code has expired.

[jakeandjimmy]

it say apply a Entertainment Pass

[RoyB]

@jakeandjimmy 

The Return/Enter key is a better option between the lines of your posting than ‘Post’ is.

[thepoet17]

No ends in 11 days time, tried to add voucher but will not add just says "voucher isn't valid yet ?

[thepoet17]

Hi and thanks but no it is within the date and in fact the last voucher ends in 11 days so that isn't the issue. The message comes up as  "Voucher isn't valid yet?

[schnapps]

Hi @thepoet17 

Where did you buy the Entertainment voucher from ?

I am assuming your bank card is up to date which might prevent adding a new voucher code ?

Have you tried using a different internet browser when applying the voucher ?

Also instead of applying the voucher via the NowTV website have you tried applying the voucher directly on your playback device (see this linked article below of different ways of applying a voucher once within the 30 day limit).

https://help.nowtv.com/article/how-to-apply-or-enter-voucher-code 

Should you be going around in circles, then pop over to live chat.

To reach live chat open the link below and click on the small blue arrow directly underneath How to Get in Touch, then click on the green chat button.

https://help.nowtv.com/gb/get-in-touch/vouchers-offers/using-vouchers 

[ukbobboy]

@thepoet17 

Hi Poet, 

Are you still having problems with that pass you bought last September?

If that pass has not been activated then you should take it back to the retailer and get it exchanged for an activated one.

However, if I've misinterpreted your problem then ignore my post.

UK Bob