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Anonymous User
Not applicable

‎19-08-2020 17:38

NOW TV Entertainment 6-month discount offer

I am on a discounted rate on Entertaiment pass until 1/10/20.  I logged in to my account at the weekend and saw 6 months on offer for £6.99 but was unable to complete the offer at that time, it is now no longer showing in my account.  However, today I got an email saying my offer is waiting (the same offer); click through and it is no longer there!  I would like to take up the offer, any ideas anyone? (Also my 80yr old Mum wants to do the same thing facing Lockdown for the Winter 😞 and the same thing has happened to her account!

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1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎19-08-2020 18:37

got mine back by cancelling pass, then reactivated pass, it then offered me the 6 months discount,

 

View solution in original post

15 REPLIES 15
Anonymous User
Not applicable

‎19-08-2020 19:19

In response to Anonymous User's comment

Did it come out at £4.99 or £5.99 when you applied the code? 

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Anonymous User
Not applicable

‎21-08-2020 11:23

In response to Anonymous User's comment

Hi Hargan, 

 

I have cancelled my pass and can continue to view up until the 28th of this month. Do I have to wait until then to rebuy and redeem the £6.99 offer? Currently, I'm only being offered the option to restart my pass at the original price of £8.99/month before it increases to £9.99/month. Thanks

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Anonymous User
Not applicable

‎20-08-2020 9:06

This is not solved - the offer can only be applied if we, as existing customers cancel our subscription and restart it!  Which makes no sense and is not a solution.  Apparently its in the small print.

 

I've just been on the online chat and have been offered a different offer that can be applied without all the hassle - 4 months for £3.49.  

 

Happy with the resolution but its taken half an hour of my time to get it - why email out an offer that can't be applied?!  

 

 

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Anonymous User
Not applicable

‎20-08-2020 17:49

In response to Anonymous User's comment

 I did not say it was solved ( now tv did that), all I offered was a solution that worked and saved me a full half hour of my day.

Honesty, Now Tv is a nightmare to use these days. Customer Service is more or less this forum.

Anonymous User
Not applicable

‎20-08-2020 17:52

In response to Anonymous User's comment

Have you tried to use the Tesco clubcard Now Tv offer, that's entertainment.

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Anonymous User
Not applicable

‎21-08-2020 13:42

I had an email with the same offer. However the email link didn't work nor was the offer available on my account. So I went to the live chat and was advised to cancel my subscription to enable the offer. I clicked on cancel my subscription then continued to try and cancel and eventually the £6.99 offer appeared as a way of keeping my custom. Worked OK for me.

 

 

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