NO cinema/entertainment discount after ordering broadband package via phone??

[Anonymous User]

This morning I tried to set up a broadband package as a new customer. When applying online, I included the discounted entertainment and cinema packages, but an error occurred and I couldn't complete the order. 

After receiving the same error 3 times, I called and set up the broadband package over the phone. On the call, I asked about adding the discounted entertainment and cinema packages, and was told all I needed to do is log in and add them - she couldn't do it over the phone. 

But when I went to add them just now, they are full price. I can't see a way to access the discount, which was the only reason we left our existing providers. Feeling conned. Can anyone help? 

Thanks

[redchiz1]

I would call them back again, there is no direct support available from here I'm afraid. 

[gavs82008]

@Anonymous User 

For anything related to TV membership, you are best to pop onto live chat and discuss with them. The broadband team might not be able to resolve it for you. 

Click on "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

[redchiz1]

I bow to your great knowledge @gavs82008, but even when it relates to a Broadband package offer unfulfilled?

[gavs82008]

@redchiz1 

For the brief period I was a NOW broadband customer and I mentioned TV memberships, they said we don't deal with them and have to go onto Live chat. 

When its a direct deal with the broadband it might be another case altogether.