@Anonymous User
Welcome to the customer forum, which is exactly that. Now TV staff rarely monitor the forum, you are best to get in touch with Now TV directly via Live chat.
Do you have screenshots or emails to prove that you are on a movie pass offer?
For Live chat
https://help.nowtv.com/article/how-to-submit-a-complaint
Just make sure to click "chat online" within the green box.
Other option is to send an email, to the address in the picture below.
