Monthly discount won't work

[Anonymous User]

I have. A monthly offer discount offered to me for 1.60 a month and everytime I try to accept it says oops there was a problem and to try again and nothing changes. 

[gavs82008 · Accepted solution]

@Anonymous User 

Best to jump onto Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

I have just had the same problem with a cinema  offer -2.40 for 3 months. It wouldn’t go through on the system and live chat were unhelpful and blamed a system error in the pricing that they wouldn’t solve saying I’d had the offer-I asked why offer it again and they ignored the point.

[Anonymous User]

I seem to have sorted the problem by accident! Tried applying the deal again and somehow now on £1.60 pm til August! Strange eh! 

[Anonymous User]

Will give it a go thank you

[Anonymous User]

Same issue here, how did you fix it by accident?  Live chat said to pay full amount and then they will refund difference and send 2 voucher codes..why not just fix the issue?

[frattonstation]

I ahve this problem now with the Entertainment package. tried to cancel but them offered me 5.99 a month for 6 months but the button won't work???

[gavs82008]

@frattonstation 

Have you tried another browser?

Alternatively you can jump onto live chat. See my signature below how to get to live chat.

[Anonymous User]

I’ve had the same problem. Twitter team not able to help and live chat took three attempts as kept disconnecting and they could offer no solution apart from an offer that was twice the price! 

this is the message i keep getting 

Well, this is embarrassing… We're not sure what happened there.

Please try selecting your offer again.

[Anonymous User]

I’ve been having the same trouble and keep getting disconnected. One person refunded me my monthly price (as I had to pay the full price as the discount wouldn’t work) then was told to buy another pass and I would be refunded the 3 months worth to then be disconnected again!