09-01-2020 22:06
I have. A monthly offer discount offered to me for 1.60 a month and everytime I try to accept it says oops there was a problem and to try again and nothing changes.
Solved! Go to Solution.
10-01-2020 8:31
@Anonymous User
Best to jump onto Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
10-01-2020 8:31
@Anonymous User
Best to jump onto Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
09-02-2020 12:40
I have just had the same problem with a cinema offer -2.40 for 3 months. It wouldn’t go through on the system and live chat were unhelpful and blamed a system error in the pricing that they wouldn’t solve saying I’d had the offer-I asked why offer it again and they ignored the point.
09-02-2020 13:01
I seem to have sorted the problem by accident! Tried applying the deal again and somehow now on £1.60 pm til August! Strange eh!
10-02-2020 22:43
Will give it a go thank you
11-02-2020 8:53
Same issue here, how did you fix it by accident? Live chat said to pay full amount and then they will refund difference and send 2 voucher codes..why not just fix the issue?
21-03-2022 16:09
I ahve this problem now with the Entertainment package. tried to cancel but them offered me 5.99 a month for 6 months but the button won't work???
21-03-2022 16:30
@Anonymous User
Have you tried another browser?
Alternatively you can jump onto live chat. See my signature below how to get to live chat.
17-01-2020 15:27
I’ve had the same problem. Twitter team not able to help and live chat took three attempts as kept disconnecting and they could offer no solution apart from an offer that was twice the price!
this is the message i keep getting
Well, this is embarrassing… We're not sure what happened there.
17-01-2020 16:43
I’ve been having the same trouble and keep getting disconnected. One person refunded me my monthly price (as I had to pay the full price as the discount wouldn’t work) then was told to buy another pass and I would be refunded the 3 months worth to then be disconnected again!