I have recently checked my account and have missing sports passes from my stored vouchers, used the chat to advisor button, waste of time, am livid that this can happen and they have no record of my vouchers. Do I have to email to get this resolved. Cannot believe that they have no record on their system. Who keeps voucher codes once applied to their account???
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Do you have emails of your voucher codes?
Was this the page you saw for live chat? Did you click “chat online” within the green box?
You can send an email to customer support if you don’t want to deal with live chat. Address is in the below picture.
Once the voucher is applied I do not keep any copies once they have appeared on my account , as far as I am concerned it then becomes now tv’s problem, it’s their system it’s missing on their system, but thanks for the email address
Not a problem. To be honest I would do exactly the same as you so you definitely aren’t alone there!
Fingers crossed that you can get it sorted.
You are not alone on this matter.
Have a read of this linked thread below.
I keep screenshots, but it doesn’t necessarily help...
Thanks for getting back to us
The voucher code NoW?£@%$$? is still showing active on your account and not been use yet and there is no other voucher code for Sky Sports Day Pass on your account.
If you have any trouble applying this voucher code please do let us know we would help you with another voucher code and cancelled your previous one.
Awaiting your response.
Reply to this email without changing the subject line, and we’ll get back to you as soon as possible.
Looking forward to hearing from you,
The NOW TV Team