08-03-2021 19:40
I have recently checked my account and have missing sports passes from my stored vouchers, used the chat to advisor button, waste of time, am livid that this can happen and they have no record of my vouchers. Do I have to email to get this resolved. Cannot believe that they have no record on their system. Who keeps voucher codes once applied to their account???
Solved! Go to Solution.
15-03-2021 11:24
Respond to the email and explain your situation, that they were gifts and as such you do not have receipts
08-03-2021 19:48
@Anonymous User
Do you have emails of your voucher codes?
Was this the page you saw for live chat? Did you click “chat online” within the green box?
https://help.nowtv.com/article/how-to-submit-a-complaint
You can send an email to customer support if you don’t want to deal with live chat. Address is in the below picture.
08-03-2021 19:53
Once the voucher is applied I do not keep any copies once they have appeared on my account , as far as I am concerned it then becomes now tv’s problem, it’s their system it’s missing on their system, but thanks for the email address
08-03-2021 19:54
@Anonymous User
Not a problem. To be honest I would do exactly the same as you so you definitely aren’t alone there!
Fingers crossed that you can get it sorted.
08-03-2021 20:52
Hi @Anonymous User
You are not alone on this matter.
Have a read of this linked thread below.
08-03-2021 21:05
Does seem to be an ongoing issue with them
08-03-2021 23:22
I keep screenshots, but it doesn’t necessarily help...
Ref: 08948241
Hi SweetBlitz,
Thanks for getting back to us
The voucher code NoW?£@%$$? is still showing active on your account and not been use yet and there is no other voucher code for Sky Sports Day Pass on your account.
If you have any trouble applying this voucher code please do let us know we would help you with another voucher code and cancelled your previous one.
Awaiting your response.
Reply to this email without changing the subject line, and we’ll get back to you as soon as possible.
Looking forward to hearing from you,
The NOW TV Team
08-03-2021 23:29
Applied one in January but not in February nor March. So where did it go?
08-03-2021 23:31 - edited 08-03-2021 23:40
Do you have emails of your voucher codes?
No. These vouchers are from Now TV sticks when they are activated. The only proof I have is the screen shot.
Maybe someone from Now TV can advise like @Simon-J
09-03-2021 8:23
You’ve got to love them asking you to prove things from months ago, once on your account it should be on their system, who keeps codes once applied to the account.