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Anonymous User
Not applicable

Misleading offer

I went to cancel my Sky Cinema pass today and was offered a choice of discounts.

 

Sky Cinema Month Pass

Regular monthly price £11.99

 

Get a monthly discount

£4.80 a month for 3 months

£7.19 a month for 3 months

 

Naturally I choose the larger discount of £7.19 expecting to pay £11.99-£7.19=£4.80

 

I am not given clarification as to what is 'in my basket' or what I could expect tp pay and asked to confirm but simply told "You will pay £7.19 per month".

 

So it would seem that when Sky say 'Get a monthly discount' and offer two options what they mean is choose what you want pay and not choose a discount.

 

Now cancelled completely.

 

I would post a screenshot but I 'do not have permission to upload images'.

 

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1 REPLY 1
RoyB
Legend

@Anonymous User 

 

If those were two alternative discounts, why would anybody choose the smaller one? 😛

 

The first line is the discount amount.

The second line is the discounted amount.

 

But I agree it’s confusing - whoever coded the page probably meant to use different literals on the two lines, but accidentally used the same ones on both.

 

Hell of a way to fail to retain a customer - noted.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.