20-09-2019 14:28
I went to cancel my Sky Cinema pass today and was offered a choice of discounts.
Sky Cinema Month Pass
Regular monthly price £11.99
Get a monthly discount
£4.80 a month for 3 months
£7.19 a month for 3 months
Naturally I choose the larger discount of £7.19 expecting to pay £11.99-£7.19=£4.80
I am not given clarification as to what is 'in my basket' or what I could expect tp pay and asked to confirm but simply told "You will pay £7.19 per month".
So it would seem that when Sky say 'Get a monthly discount' and offer two options what they mean is choose what you want pay and not choose a discount.
Now cancelled completely.
I would post a screenshot but I 'do not have permission to upload images'.
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20-09-2019 15:34
@Anonymous User
If those were two alternative discounts, why would anybody choose the smaller one? 😛
The first line is the discount amount.
The second line is the discounted amount.
But I agree it’s confusing - whoever coded the page probably meant to use different literals on the two lines, but accidentally used the same ones on both.
Hell of a way to fail to retain a customer - noted.