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jon77
Newbie

Misleading offer

I went to cancel my Sky Cinema pass today and was offered a choice of discounts.

 

Sky Cinema Month Pass

Regular monthly price £11.99

 

Get a monthly discount

£4.80 a month for 3 months

£7.19 a month for 3 months

 

Naturally I choose the larger discount of £7.19 expecting to pay £11.99-£7.19=£4.80

 

I am not given clarification as to what is 'in my basket' or what I could expect tp pay and asked to confirm but simply told "You will pay £7.19 per month".

 

So it would seem that when Sky say 'Get a monthly discount' and offer two options what they mean is choose what you want pay and not choose a discount.

 

Now cancelled completely.

 

I would post a screenshot but I 'do not have permission to upload images'.

 

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RoyB Legend 5
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Re: Misleading offer

@jon77 

 

If those were two alternative discounts, why would anybody choose the smaller one? 😛

 

The first line is the discount amount.

The second line is the discounted amount.

 

But I agree it’s confusing - whoever coded the page probably meant to use different literals on the two lines, but accidentally used the same ones on both.

 

Hell of a way to fail to retain a customer - noted.


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