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Noel1987
Advocate

Membership

Signed up on 28th of November and still haven't received my code to get 9 months free which is weird considering it let me watch sometimes but other times says I need membership I think I've been pretty patient considering it said 10 days and it now like 45 what is going on?

18 Replies
gavs82008
Legend 5
Legend 5

duplicate 

FYI that I do not work for NOW, just a NOW customer trying to help
Noel1987
Advocate

gavs82008
Legend 5
Legend 5

@Noel1987 

Yeah I tried to remove my post which is why I marked as “duplicate”.

What device are you using when you’re getting the message? Is it definitely your mobile and not a tablet or other device like Smart TV etc?

FYI that I do not work for NOW, just a NOW customer trying to help
Noel1987
Advocate

It's my mobile 100% as I say it works sometimes but it can literally kick me mid match and say I need a membership so frustrating 

gavs82008
Legend 5
Legend 5

@Noel1987 

Ok that is really bizarre. What sort of phone is it? Apple or Android?

Have you tried to delete and reinstall the app on your phone?

If it’s an Apple device you tried turning off private relay?
https://support.apple.com/en-gb/HT212614

Is it the same on your mobile data or Wi-Fi?

FYI that I do not work for NOW, just a NOW customer trying to help
Noel1987
Advocate

Android

I've just deleted and re-downloaded the app after my last reply to see if that helped and it hasn't 

Wifi or mobile but I was outside watching it and then when I cam inside and the wifi activated that's when it went off and said I needed membership 

Your right it is quite bizarre

Noel1987
Advocate

It's not first time either been happening for at least the last month now

gavs82008
Legend 5
Legend 5

@Noel1987 

Definitely report it to staff, could be requiring an app update. 

Jump onto live chat and speak with staff. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support using the address in the below picture.

gavs82008_0-1674404238869.jpeg

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
Noel1987
Advocate

Great thanks will do and Thank you for taking time out of your day to help a stranger(and everyone else who replied) your a credit to humanity, have a great day 👍🏾

Noel1987
Advocate

Just to elaborate I've been informed that now tv doesn't work for Samsung z4 fold even though it does I've figured out the trick start watching with phone unfolded and then ope phone up restart append you will have no problems, find it amazing that this problem isn't clearly stated in massive letters when making payment typical big company energy

gavs82008
Legend 5
Legend 5

@Noel1987 

What channels are you trying to watch? As the mobile membership only has 5 of the 11 channels.

https://help.nowtv.com/article/how-do-i-use-my-sports-mobile-membership

FYI that I do not work for NOW, just a NOW customer trying to help
Noel1987
Advocate

Premier league which is part of the package 

redchiz1
Elite 2

Bear in mind also the limited number of channels on the Mobile Sports membership:

https://help.nowtv.com/article/how-do-i-use-my-sports-mobile-membership

gavs82008
Legend 5
Legend 5

@redchiz1 

Thanks bud, had misread the post and tried to tidy mines up, ended up posting the same as you on my second post 😂 Wished there was a way we can delete our unwanted posts!

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Elite 2

@gavs82008 Ahh, no worries, I often find myself hitting the "Edit" button!  🙂

gavs82008
Legend 5
Legend 5

@redchiz1 

Yeah I was about to do that, but would the user receive notification on the updated post? Something I’ve never found out. If they do then I wished I just edited my post 🤣

FYI that I do not work for NOW, just a NOW customer trying to help
Noel1987
Advocate

Update- so I have received the email saying my membership/offer has been activated but it just says I don't have to do anything and it has already been added as I say works sometimes and then doesn't other times🙄

redchiz1
Elite 2

Aha, so a phone/tablet. You're lucky that NOW haven't figured out how to block it yet.