22-01-2023 15:35
Signed up on 28th of November and still haven't received my code to get 9 months free which is weird considering it let me watch sometimes but other times says I need membership I think I've been pretty patient considering it said 10 days and it now like 45 what is going on?
22-01-2023 15:59
Duplicate?
22-01-2023 16:02
Yeah I tried to remove my post which is why I marked as “duplicate”.
What device are you using when you’re getting the message? Is it definitely your mobile and not a tablet or other device like Smart TV etc?
22-01-2023 16:04
It's my mobile 100% as I say it works sometimes but it can literally kick me mid match and say I need a membership so frustrating
22-01-2023 16:08
Ok that is really bizarre. What sort of phone is it? Apple or Android?
Have you tried to delete and reinstall the app on your phone?
If it’s an Apple device you tried turning off private relay?
https://support.apple.com/en-gb/HT212614
Is it the same on your mobile data or Wi-Fi?
22-01-2023 16:13
Android
I've just deleted and re-downloaded the app after my last reply to see if that helped and it hasn't
Wifi or mobile but I was outside watching it and then when I cam inside and the wifi activated that's when it went off and said I needed membership
Your right it is quite bizarre
22-01-2023 16:14
It's not first time either been happening for at least the last month now
22-01-2023 16:17
Definitely report it to staff, could be requiring an app update.
Jump onto live chat and speak with staff. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or email support using the address in the below picture.
22-01-2023 16:20
Great thanks will do and Thank you for taking time out of your day to help a stranger(and everyone else who replied) your a credit to humanity, have a great day 👍🏾