New to this so be gentle. Just bought the eleven month Premier league offer for £20 month. Watch it on the Now app on my tv but it seems I have to log in for every game I watch for Now to realise I have an active subscription. Is this normal as I wasn’t expecting this seem as I leave the app logged in. It’s a bit of a faf using the remote to login and takes ages with a long password. Not sure I’m gonna stick with Now.
Is this happening to all your NOW playback devices that you own or one particular device ?
If it's one device, then can you name the device in question.
I own quite a lot of different NOW playback devices and never had an issue, where all my streaming boxes and Sticks leaves me permanently logged into the NOW App.
Can't remember the last time i had to sign into the NOW App and i have been with NOW for around 7 or 8 years.
From my experience the only time i get signed out of NOW is when using their website to either post on the Community Forum or manage my account.
The only thing i would be tempted to try, is if your playback device or devices have the option to delete and reinstall the NOW App, then try that.
Also if you are using a VPN or Adblocking software, maybe try temporary disabling it to see if it makes any difference.
I don't own a Samsung Smart TV with the native inbuilt NOW App.
Can only suggest the basic stuff like delete the App and download a new version from your TV Apps Store.
Sometimes unplugging the TV power for say 2 minutes at the mains socket fixes things.
Also double check your television firmware is up to date in its general settings.
Do you have the same issue with the iPad and smartphone or do these devices keeps you signed in on the NOW App ?
Using your iPad or smartphone shouldn't conflict with your account details sign in on your Samsung Smart TV NOW App.
Was you getting the same problem on your iPad and phone or did these devices maintain your account details and you didn't have to log out and log back in to watch a football match ?
Did you try the suggestions that i made on your Samsung Smart TV ?
As a last resort i would be tempted to factory reset your Samsung Smart Television.
Though this would be a pain to setup your television again from scratch.
Should nobody else on the Community Forum have any further ideas or suggestions or encountered this problem before, then maybe get in touch with NOW live chat for further assistance and help.
Problem solved. If I use the Samsung smart remote to access my sports subscription it opens straight away whereas if I use the ordinary Samsung remote it requires me to log in every time. Baffled as to why this is but happy now that I know.