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Anonymous User
Not applicable

Live chat

How come now tv are one of the only services to not have live chat when other services like banks, phone operators, betting sites?  I think it's ridiculous especially when I have issues to raise 

1 Solution
RoyB
Legend

And you will be bounced after waiting more than a while, as this number is for Broadband queries only. It is not Live Chat.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

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15 Replies
Saint1976
Elite 3

Because India, where most of these services operate from, is in lockdown like us and many companies are in the same position. 3 mobile currently have no live chat. Barclay's have had to open a UK call centre to replace live chat but it only operates a limited service. Lloyds have temporarily opened a call centre in Scotland.

 

Lots of people have said  "well they should work from home" but our data protection laws prevent people going home with, or having access to our personal information and payment details while sat in their bedrooms!

Anonymous User
Not applicable

Completely understand the issues around Covid-19 and the need to close the call centres to keep staff safe.  However, is there anyway, to contact someone at your support team. I couldn't find a number and in the past the only way I have been able to contact now TV has been you online web chat. 

 

Any help would be appreciated. 

Thank you

 

Anonymous User
Not applicable

ring this number direct to ther offices WTH a human not a robot 08007591177 

Anonymous User
Not applicable

Hi call this number they might be a waiting list but you will get through .08007591177 . 

Take care and be safe 

RoyB
Legend

And you will be bounced after waiting more than a while, as this number is for Broadband queries only. It is not Live Chat.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Hi I've just bought a tv stick I plug it in .did want it ask me to do. But it want work it was free pass for entertainment and sky movies

Anonymous User
Not applicable

What is the uk number?

Anonymous User
Not applicable

I do understand the situation is dia  I need help. I got a weeks free trial in April and boost I cancelled the same day, and now I've been charged... I'm not happy. 

Anonymous User
Not applicable

I've sign in 3 days ago to start the free week but I've never been able to watch any movies or tv series. Apparently there is an error with my account but i cannot understand what it is. 

I would like to delete this account but I don't know how to do that

Can someone help me? 🙂

Anonymous User
Not applicable

Hi, I've been charged for several months, and can't work out what to do. Please help. 

Anonymous User
Not applicable

Only uk number I found was a broadband number for the uk.
RoyB
Legend

@Anonymous User 

 

And your search was thorough, because that is all there is.

 

And all there ever was, even before this pandemic.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
RoyB
Legend

@Anonymous User 

 

On a computer, tablet or smartphone, login to your Account with NowTV, and go to My Account/Passes & Vouchers, and for any or each Pass shown as active, select Cancel Pass, and follow the instructions through the four screens that come up, until you reach the end.

 

Then go back and check the Pass is no longer active, by pressing the little arrow below where Cancel,Pass was, and ensuring that no Next Payment date is shown. If it is, you missed a step, bailed out of Cancel before the end, or whatever. So go back and try again, more carefully, until the Pass does not show this any longer.

 

Though remember, the Pass will still run until what that Next Payment date originally was, and this is normal.

 

If this process still fails to work, or if you see no active Passes on your Account but you are still being charged, then you likely have more than one account set up. Use the Account Finder to see if any other accounts for you can be discovered.

 

https://help.nowtv.com/article/find-an-account

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

I Need to speak with someone at Now TV regarding my service any help with a contact number would be great

RoyB
Legend

@Anonymous User 


For Broadband, you will find a number to call in the setup information they gave you.

 

For streaming, you can contact Live Chat via the Help, not the Community; but there is no telephone support for NowTV, unless you get it through BT TV.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.