@Anonymous User
On a computer, tablet or smartphone, login to your Account with NowTV, and go to My Account/Passes & Vouchers, and for any or each Pass shown as active, select Cancel Pass, and follow the instructions through the four screens that come up, until you reach the end.
Then go back and check the Pass is no longer active, by pressing the little arrow below where Cancel,Pass was, and ensuring that no Next Payment date is shown. If it is, you missed a step, bailed out of Cancel before the end, or whatever. So go back and try again, more carefully, until the Pass does not show this any longer.
Though remember, the Pass will still run until what that Next Payment date originally was, and this is normal.
If this process still fails to work, or if you see no active Passes on your Account but you are still being charged, then you likely have more than one account set up. Use the Account Finder to see if any other accounts for you can be discovered.
https://help.nowtv.com/article/find-an-account
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
