Just purchased a now TV smart box.

[Anonymous User]

Just purchased a now TV smart box about 1 hour ago and I set it all up and went to use my 3 month entertainment pass code and it says it has already been used please help.

[schnapps]

Hi @Anonymous User

Was it a paper scratch card voucher code that you manually had to add to your account or the new electronic voucher code that was automatically added into the My Account > Passes & Vouchers section on here where once you setup the box and you need to click on the redeem button next to the entertainment pass ?

Saying that a couple of people have recently mentioned that their voucher code has already been used in a brand new sealed box.

Perhaps contact live chat and they will sort this out for you.

Link to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

[Anonymous User]

@schnapps it's the scratch card and the live chat is not working I'm rather disappointed with this service to be honest 

[schnapps]

Hi @Anonymous User

Live chat is working for me on the link i posted.

Maybe try a different internet browser and disable your ad blocker and make sure Javascript is enabled on your device.

A bit of a long shot before you try live chat again, did you try applying the voucher code directly on your nowtv smart box by going into the NowTV App and select My Account > Add Voucher (instead of going to the NowTV website > My Account > Passes & Vouchers )?

[commanda6]

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@schnapps wrote:

Hi @Anonymous User

Live chat is working for me on the link i posted.

Maybe try a different internet browser and disable your ad blocker and make sure Javascript is enabled on your device.

A bit of a long shot before you try live chat again, did you try applying the voucher code directly on your nowtv smart box by going into the NowTV App and select My Account > Add Voucher (instead of going to the NowTV website > My Account > Passes & Vouchers )?

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Hi @Anonymous User

Just to add to what @schnapps Has said. Live chat doesn't always work with a mobile device. Sometimes you have to use a PC/laptop or Mac for it to work. As live chat doesn't always play nice with some lower end mobile devices .