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Tillysdaddy
First Poster

Invalid code

I purchased now tv a while back and have finally hit round to setting it up, the code that appears on the screen does not get accepted. It keeps saying it’s invalid

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gavs82008
Advocate 2

Re: Invalid code

@Tillysdaddy 

If you go onto Live Chat they should be able to help out. 

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

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ukbobboy
Expert 3

Re: Invalid code

@Tillysdaddy  @gavs82008 

 

Hi T-Dad

 

Just a couple of things to mention, as one who has bought a voucher or two with invalid codes:-

 

1) Now TV will not help you if you bought a voucher with an inactive or invalid code, you have to go back to the retailer to activate your voucher or supply a valid code.

 

2) You said that you've just got around to setting up your Now TV account, vouchers, passes etc. are only valid for 1 year from date of purchase, and from some other retailers only 6 months. Therefore, if you took over a year, from purchase, to set up your Now TV device and account then the codes are now invalid, and you will now have to purchase new passes, vouchers or gift cards.

 

 

UK Bob