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86aa
Newbie

I cant use the credit on my account

I have £32 in credit in my account through my tesco clubcard vouchers but everytime I go to buy a pass it charges me on my bank account and doesn't take it off my credit. It doesn't give me any options to use it. I've used it before and it automatically came off the credit and now it just won't use it. Can anyone help? Thanks

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Nadine-K
NOW TV Team
NOW TV Team

Re: I cant use the credit on my account

@86aa 

 

Hello welcome to the forum, quick question Do you pay for your NOW TV Pass via iTunes? Unfortunately you can't use your NOW TV credit to pay for these Passes at the moment.

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Nadine-K
The Now TV Team 🙂
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pete21
Advocate

Re: I cant use the credit on my account fro Tesco

On a PC using vuirgin briadband - just ordered footballl game and shows I have £27 credit but I cant apply it -0 it keeps charguing mt card each time - please canspmeone help?

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gavs82008
Legend 5
Legend 5

Re: I cant use the credit on my account fro Tesco

@pete21 

Head onto live chat, hopefully staff at NOW can sort it out for you.

Just make sure you click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

Good luck!

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