16-02-2020 21:09
I have £32 in credit in my account through my tesco clubcard vouchers but everytime I go to buy a pass it charges me on my bank account and doesn't take it off my credit. It doesn't give me any options to use it. I've used it before and it automatically came off the credit and now it just won't use it. Can anyone help? Thanks
18-02-2020 13:30
@Anonymous User
Hello welcome to the forum, quick question Do you pay for your NOW TV Pass via iTunes? Unfortunately you can't use your NOW TV credit to pay for these Passes at the moment.
23-04-2021 19:50
On a PC using vuirgin briadband - just ordered footballl game and shows I have £27 credit but I cant apply it -0 it keeps charguing mt card each time - please canspmeone help?
23-04-2021 19:53
@Anonymous User
Head onto live chat, hopefully staff at NOW can sort it out for you.
Just make sure you click “chat online”.
https://help.nowtv.com/article/how-to-submit-a-complaint
Good luck!