11-05-2020 12:00
Hey,
I’m trying to apply voucher to extend my account and it recognise it, I can press pay now for £0.00 to add another month, but then it’s always stuck on Hold on a sec... and I tried multiple times on various devices and browsers for the past few days, but it just doesn’t seem to work. Any suggestions or how to contact Now TV now?
11-05-2020 16:14
I have the exact same problem, been a few weeks now and still not working.
13-05-2020 14:13
@Anonymous User @Anonymous User
For each of you, who is your ISP?
15-05-2020 17:49 - edited 15-05-2020 18:00
I've got this problem too, trying to add a one month cinema pass. My ISP is Plusnet, but I've also tried the website through my phone on 4g with the same result - "Hold on a sec..."
edit: I just remembered I switched payment method to my new credit card last week. I switched back to my old card and tried again to apply the voucher and it worked instantly. Hopefully this may help others with the problem.
27-05-2020 20:29
I have been trying for ages to apply a voucher with no luck, and just got another one from confused.com
Read this about changing back to old card payment and it works at last!! thanks for the suggestion @Anonymous User
(I had switched from debit card to Amex switched back to debit)
27-05-2020 21:24
@Anonymous User
Yes, NowTV don’t take Amex.
Be helpful if, when declining your Amex card, they would say why, though.
28-05-2020 7:37
28-05-2020 9:14
@Anonymous User
Thanks. I stand corrected.
They didn’t used to, but I guess I missed the change - it’s hard to keep up 😢