There is no phone number for TV queries, the number is reserved for broadband only.
For TV you have to deal with live chat, by clicking “chat online”.
Have you tried it, and had some success?
Same here. My Sports Day Pass was sitting pending as I had an active sub. I then noticed it had vanished. Contacted support who denied it ever existed & referred me to the seller to get another, which is ridiculous.
Sad to say fairly typical of what laughingly masquerades as support, epitomised by their refusal to participate here. ☹️